Privacy policy
Welcome to Pawliora. These Terms of Service govern your use of pawliorastore.com and any purchases made through our online store.
By accessing our website or purchasing from us, you agree to these Terms of Service. Please read them carefully before using our website.
1. About Pawliora
Pawliora operates an online store offering pet-related products, including clothing, accessories and other products that may be available from time to time.
Our contact details are:
Pawliora
Operator: Mounika Kallem
Email: help@pawliorastore.com
Phone: +61 405 308 620
Address: 1 Mary Ct, St Albans VIC 3021, Australia
Website: pawliorastore.com
2. Online Store Terms
By using our website, you confirm that you are legally capable of entering into a binding agreement or that you are using the website with the permission and supervision required under applicable law.
You must not use our products or services for unlawful purposes or violate applicable laws when using our website.
3. Product Information
We aim to provide accurate descriptions, photographs, sizing information and other product details.
However, colours and appearance may vary depending on your device, screen settings, lighting and other factors.
Measurements may also vary slightly.
For pet clothing and accessories, customers are responsible for checking the applicable sizing information and measuring their pet carefully before ordering.
4. Prices
All prices displayed on our website are subject to change without notice.
The currency applicable to your purchase will be displayed on our website or during checkout.
Any applicable shipping charges, taxes or other fees will be displayed or calculated where appropriate before your order is completed.
5. Orders
Placing an order does not necessarily mean that the order has been accepted.
We reserve the right, where reasonably necessary, to reject or cancel an order, including where:
- A product is unavailable;
- Pricing or product information contains an obvious error;
- Payment cannot be authorised;
- We reasonably suspect fraudulent activity; or
- We cannot fulfil the order for another legitimate reason.
If we cancel an order after payment has been successfully collected, we will arrange an appropriate refund.
6. Payments
Customers must provide accurate and complete payment information.
Payments are processed through the payment methods available at checkout.
Payment services may be provided by Shopify and/or independent payment providers. Their own terms and privacy practices may also apply.
7. Shipping and Delivery
Orders are shipped according to our Shipping Policy.
Estimated delivery periods are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
Delivery times may be affected by circumstances outside our reasonable control, including carrier delays, customs processing, weather conditions, public holidays and other logistical disruptions.
Customers are responsible for providing a complete and accurate delivery address.
8. Returns and Refunds
Returns, exchanges and refunds are governed by our Refund & Returns Policy and applicable consumer law.
Nothing in these Terms is intended to exclude, restrict or modify rights or remedies that cannot legally be excluded.
9. Australian Consumer Law
Where applicable, our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL).
You may have rights and remedies if goods are faulty, unsafe, materially different from their description or otherwise fail to meet applicable consumer guarantees.
Nothing in these Terms of Service limits any right you have under the ACL that cannot lawfully be limited or excluded.
10. Pet Safety and Product Use
Products must be used appropriately and in accordance with any instructions provided.
Pet clothing and accessories should be appropriately sized and regularly inspected for signs of wear or damage.
Where appropriate, pets should be supervised while wearing or using accessories.
Immediately discontinue use of a product if it becomes damaged or presents a potential safety risk.
Product information provided on our website does not replace professional veterinary advice.
11. Promotions and Discount Codes
From time to time, Pawliora may offer promotions, discounts or promotional codes.
Unless otherwise stated:
- Promotional codes cannot be exchanged for cash;
- Discounts may not be combined;
- Promotions may have expiry dates or eligibility requirements; and
- Certain products may be excluded.
We reserve the right to correct genuine promotional errors where permitted by law.
12. Accuracy of Information
We make reasonable efforts to keep information on our website accurate and current.
Occasionally, information may contain typographical errors, inaccuracies or omissions relating to product descriptions, availability, prices, promotions, shipping charges or other information.
Where legally permitted, we may correct these errors and update information.
13. Third-Party Services and Links
Our website may contain links to or integrations with third-party websites, applications or services.
We are not responsible for third-party content, products, policies or services.
Your use of third-party services may be subject to separate terms and conditions.
14. Intellectual Property
Unless otherwise stated, content associated with Pawliora, including our branding, website design elements, text, graphics and other original material, is owned by or licensed to Pawliora and is protected by applicable intellectual property laws.
You may not reproduce, distribute, commercially exploit or misuse our protected content without permission.
15. Prohibited Uses
You must not use our website:
- For unlawful or fraudulent purposes;
- To violate another person's rights;
- To distribute malicious software or harmful code;
- To interfere with website security or functionality;
- To collect information unlawfully;
- To impersonate another person;
- To submit false or misleading information; or
- To attempt unauthorised access to our systems.
16. Availability of the Website
We aim to keep our website available and functioning properly, but uninterrupted access cannot be guaranteed.
We may temporarily suspend or modify parts of the website for maintenance, security, technical or operational reasons.
17. Limitation of Liability
To the maximum extent permitted by applicable law, Pawliora will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including rights and remedies that cannot be excluded under the Australian Consumer Law.
18. Privacy
Our collection and handling of personal information is described in our Privacy Policy.
By using our services, you acknowledge that personal information may be processed as described in that policy and in accordance with applicable law.
19. Changes to These Terms
We may update these Terms of Service periodically to reflect changes to our services, business practices or applicable legal requirements.
The latest version will be published on pawliorastore.com.
Your use of the website following an update will be subject to the version then in effect, to the extent permitted by applicable law.
20. Governing Law
These Terms are governed by the laws applicable in Victoria, Australia, without limiting any mandatory consumer protections that may apply to customers in other jurisdictions.
21. Contact Information
Questions about these Terms of Service can be sent to:
Pawliora
Operator: Mounika Kallem
Email: help@pawliorastore.com
Phone: +61 405 308 620
Address: 1 Mary Ct, St Albans VIC 3021, Australia
Website: pawliorastore.com