Terms of service
Welcome to Pawliora. These Terms of Service govern your access to and use of pawliorastore.com, including all purchases made through our online store.
By accessing our website, browsing our products or placing an order, you agree to these Terms of Service.
1. About Pawliora
Pawliora is an online store offering pet-related products, including pet clothing, accessories and other products that may be available from time to time.
Business Name: Pawliora
Operator: Mounika Kallem
Email: help@pawliorastore.com
Phone: +61 405 308 620
Address: 1 Mary Ct, St Albans VIC 3021, Australia
Website: pawliorastore.com
2. Online Store Terms
By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.
You may not use our website, products or services for any illegal or unauthorised purpose.
You must not transmit viruses, malicious code or any other technology intended to interfere with the operation or security of our website.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements, sizing and other information displayed on our website are accurate.
However, colours and appearance may vary depending on your screen, device and lighting conditions.
For pet clothing and accessories, customers are responsible for reviewing the relevant size guide and measuring their pet before purchasing.
4. Prices
Prices displayed on Pawliora may change from time to time without prior notice.
The applicable currency, product price, shipping charges and other applicable costs will be displayed during the purchasing process.
We reserve the right to correct genuine pricing or listing errors where permitted by law.
5. Orders
After placing an order, you may receive an order confirmation.
We reserve the right to refuse or cancel an order where reasonably necessary, including when:
- A product is unavailable;
- Payment cannot be authorised;
- There is an obvious pricing or product information error;
- We reasonably suspect fraudulent or unauthorised activity; or
- We are unable to fulfil the order for another legitimate reason.
If we cancel an order after payment has been collected, an appropriate refund will be arranged.
6. Payments
Customers must provide accurate and complete billing and payment information.
Payments are processed using the payment methods available at checkout.
Payment processing may be provided by Shopify and/or third-party payment providers. Their own terms, conditions and privacy policies may apply.
7. Shipping and Delivery
Shipping and delivery are governed by our Shipping Policy.
Customers are responsible for providing a complete and accurate delivery address.
Delivery dates provided by Pawliora or shipping carriers are estimates unless expressly stated otherwise.
Delays may occur due to carriers, customs, weather, public holidays, peak periods or circumstances outside our reasonable control.
8. Returns, Refunds and Exchanges
Returns, refunds and exchanges are governed by our Return and Refund Policy.
Nothing in these Terms limits any consumer rights that cannot legally be excluded or restricted.
9. Australian Consumer Law
Where applicable, our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law (ACL).
Customers may have rights and remedies where goods are faulty, unsafe, not of acceptable quality, materially different from their description or otherwise fail to comply with applicable consumer guarantees.
Nothing in these Terms of Service is intended to exclude, restrict or modify rights that cannot legally be excluded.
10. Pet Safety
Customers are responsible for selecting products that are appropriate for their pet's size, breed and intended use.
Pet clothing and accessories should be inspected regularly for damage or excessive wear.
Pets should be appropriately supervised when using products where supervision is reasonably necessary.
Stop using any product immediately if it becomes damaged or presents a potential safety risk.
Information provided by Pawliora is not intended to replace professional veterinary advice.
11. Promotions and Discount Codes
Pawliora may occasionally provide promotional offers or discount codes.
Promotions may:
- Have an expiry date;
- Apply only to selected products;
- Require a minimum purchase;
- Be limited to one use per customer; or
- Be subject to additional conditions displayed with the promotion.
Unless otherwise stated, promotional codes cannot be exchanged for cash.
12. Accuracy of Website Information
We reserve the right to correct errors, inaccuracies or omissions on our website and update information where reasonably necessary.
This may include information relating to product descriptions, pricing, promotions, availability or shipping.
13. Third-Party Services
Our website may contain integrations, applications or links provided by third parties.
Pawliora is not responsible for the content, privacy practices, availability or services of independent third-party websites.
Your use of third-party services may be governed by their own terms and policies.
14. Intellectual Property
Unless otherwise stated, Pawliora's original website content, branding, graphics, text and other intellectual property are owned by or licensed to Pawliora.
You may not copy, reproduce, distribute or commercially exploit protected Pawliora content without appropriate permission.
15. Prohibited Uses
You must not use our website to:
- Conduct fraudulent or unlawful activities;
- Violate applicable laws or regulations;
- Infringe intellectual property rights;
- Submit false or misleading information;
- Introduce viruses or malicious code;
- Attempt unauthorised access to our systems;
- Interfere with website security or operation; or
- Collect personal information unlawfully.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Pawliora will not be liable for losses that are not reasonably foreseeable or that result from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability or consumer rights where doing so would be unlawful.
17. Privacy
Your personal information is handled in accordance with our Privacy Policy and applicable privacy laws.
Please review our Privacy Policy for information about how personal information may be collected, used and disclosed.
18. Changes to These Terms
Pawliora may update these Terms of Service periodically to reflect changes to our business, services, website or legal obligations.
The latest version will be published on pawliorastore.com.
19. Governing Law
These Terms are governed by the applicable laws of Victoria, Australia, subject to any mandatory consumer rights or protections that apply.
20. Contact Us
For questions regarding these Terms of Service, contact:
Pawliora
Operator: Mounika Kallem
Email: help@pawliorastore.com
Phone: +61 405 308 620
Address: 1 Mary Ct, St Albans VIC 3021, Australia
Website: pawliorastore.com